Privacy Policy

In this privacy policy, ‘Fivestar tickets and hospitality limited’, 'we' or 'us' or 'our' refers to the following company, Fivestar tickets and hospitality limited.

Data you provide to us

When you participate in, access, purchase or sign up to any of our services, activities or online content, we receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, as well as information collected about your use of our services.

Data we collect through your use of our websites

We may collect information about how you use our websites or other content online, and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet. Anonymous data will be recorded for the purpose of reporting web traffic statistics, advertisement ‘click-throughs’, and/or other activities on our sites.

For detailed information on Cookies we use please see our Cookie Policy below.

How we use your data

We may use the information you share with us and the information we collect through your use of our sites in the ways described below and as described at the time of capture.

Events

We will use the details you have shared to manage your registration and entry into events we are covering. This may include contact via telephone, email, SMS and post with information relating to the event you have registered to attend. Your data will not be added to any marketing lists unless you have consented to this, and will only be shared with a third party where they were named at the point of data capture and who are appointed to manage the delivery of the event.

Customer Services

We will use the information you provide to deliver customer services related to your purchase and to respond to inquiries or requests that you direct to us.

Direct Marketing

We may use the details you share with us to send you details of events by email, post, telephone or SMS wherever we have legitimate interest grounds to do so and where you have not objected. We will provide a way for you to opt-out of receiving marketing promotions both at the time of data capture and every time we contact you thereafter. You can also email info@fivestarticketsandhospitality.com to request your details are suppressed from all marketing campaigns. We won’t use your personal data for marketing purposes at all if you’ve told us not to.

Cookies and how we use them

“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We use cookies for a number of reasons:

Strictly Necessary Cookies – These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information

Performance Cookies – These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functional Cookies – These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Analytics

Fivestar tickets and hospitality limitedwebsiteuses Google Analytics as its primary solution for tracking website visits, interactions and events. We use website analytics data to help improve the way we delivery content and online experiences to visitors.

For full details on how Google processes your data please visit: https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008

Using our websites from outside Malta

We use servers located in the EEA to store data. When you submit your details and in whichever country you are situated you agree to the data being transferred to the EEA and processed under the terms of Regulation (EU) 2016/679 (GDPR) including any implementing data protection legislation in Malta. If you are not in agreement please do not add your personal details on the website. We make no representation or warranty that the content and materials on the Website are appropriate or available for use in locations outside of Malta. Those who choose to access the Website or use the services from other locations do so on their own initiative and at their own risk, and are responsible for compliance with local laws, if and to the extent applicable.

How we keep your personal data secure

Fivestar tickets and hospitality limitedsecurity policies, rules and technical measures have been implemented to protect your personal information from unauthorised or improper use and from accidental loss.

All our employees and data processors that have access to, and are associated with, the processing of your personal information are legally obliged to respect the confidentiality of your data and are bound by contract to do so.

Who we share your personal data with

We do not store credit card details nor do we share customer details with any 3rd parties.

How long we keep your personal data for

We will hold your personal information on our systems only for as long as required to provide you with the products and/or services you have requested.

In some circumstances you can ask us to delete your data: see 'Your Rights'below for further information.

Personal Data – Your rights

Under the GDPR including any implementing data protection legislation in Malta you have the rights shown below:-

• Your right to be informed
• Your right of access
• Your right to rectification
• Your right to erasure
• Your right to restrict processing
• Your right to data portability
• Your right to object
• Your rights in relation to automated decision making and profiling

Right of Access

You may, at any time, request access to the personal data that we hold which relates to you (you may have heard of this right being described as a “subject access request”).

Please note that this right entitles you to receive a copy of the personal data that we hold about you in order to enable you to check that it is correct and to ensure that we are processing that personal data lawfully. It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data.

You can exercise this right at any time by writing to usand telling us that you are making a subject access request. You do not have to fill in a specific form to make this kind of request.

Your Right to Rectification and Erasure

You may, at any time, request that we correct personal data that we hold about you which you believe is incorrect or inaccurate. You may also ask us to erase personal data if you do not believe that we need to continue retaining it (you may have heard of this right described as the “right to be forgotten”).

You may also ask us to stop processing your personal data (a) if you dispute the accuracy of that personal data and want us to verify that data’s accuracy; (b) where it has been established that our use of the data is unlawful but you do not want us to erase it; (c) where we no longer need to process your personal data (and would otherwise dispose of it) but you wish for us to continue storing it in order to enable you to establish, exercise or defend legal claims.

You can exercise this right at any time by writing to ustelling us that you are making a request to have us stop processing the relevant aspect of your personal data and describing which of the above conditions you believe is relevant to that request. You do not have to fill in a specific form to make this kind of request.

Exercising your rights

If you wish to exercise any of these rights or simply wish to find out what information, if any, we hold that relates to you, you must make your request in writing by sending an email to info@fivestarticketsandhospitality.com or a letter to Fivestar Tickets and Hospitality Limited, Hedera, Bramble Gardens, TriqWiedGhollieqa, Kappara, San Gwann, SGN 4476 Malta

You can help us to process your request quickly by providing us with information that will help us identify records we hold that relate to you. For example your name, address, email address, telephone number, subscriber id or in the case of information captured via cookies, the IP address of the device you have used.